Terms and Conditions

1.General provisions
2.Financial limitations
3.Payment of winnings
4.Horse Racing / Dog Racing Rules
5.Complaints and Dispute Resolution

Main Terms and Definitions

• Betting Company — Media Entertainment N.V., registered address Emancipatie Boulvard 29 New Haven e-Zone, Willemstad, Curacao
• Client (Player) — A person, who registers and reserves a valid account with Slottojam.com and makes a wager with the Betting Company.
• Wager — Agreement made in between the Client and the Betting Company where the Client must fulfill his obligations. This agreement is made by taking bets from clients according to the rules set by the Betting Company.
• Line — List of events and odds made for betting and offered by the Betting Company for wagering purposes.
• Stake — The amount used to secure the fulfillment of player’s obligations, which players pay to the Betting Company for their bet.
• Outcome — The result on which the wager has been placed.
• Odds to win — The quotation of the Betting Company for outcomes of different events.

1. General provisions

1.1. The Betting Company accepts bets on sports and other events (referred to events as from now on). The Betting Company has the right to void any bets placed by players who have broken these Terms and Conditions.

1.2. Opening and account:

1.2.1. Registration, opening of deposit account and wagering is allowed only for persons that have the minimum age of 18. The clients are responsible for checking that Internet wagering is allowed in the countries where they live. The clients are responsible for giving information about winnings and losses to their local authorities, if necessary. When opening an Account the Player warrants that;

1.2.1.1. He/she understands and accepts the risk that, by using the Services may, as well as win money, lose money;

1.2.1.2. He/she is over 18 years of age and (b) above the age at which gambling or gaming activities are legal under the law or jurisdiction that applies to him/her;

1.2.1.3. He/she is legally able to enter into contracts;

1.2.2. The Betting Company trusts completely the information given by the Client during registration. The Betting Company is not responsible if the Client provides wrong information;

1.2.3. The following may not be players:

1.2.4. The Player’s Account must be registered in his/her own, correct, name and personal details and it shall only be issued once for the Player and not duplicated through any other person, family, household, address (postal or IP), email address, or any environment where computers are shared (e.g. workplaces, public libraries etc), computer (or other access device), and/or account in respect of the Services. Any other accounts which the Player opens with the Company, or which are beneficially owned by the Player in relation to the Services shall be "Duplicate Accounts". The Company has the right to close any Duplicate Account (but shall not be obliged to do so). If the Company closes a Duplicate Account:

1.2.4.1. All winnings, bonuses, Free Bet bonuses and winnings accrued from such bonuses and Free Bet bonuses using that Duplicate Account will be voided and forfeited;

1.2.4.2. The Company may, at its entire discretion, void all winnings and refund all deposits (less amounts in respect of void winnings) made in respect of that Duplicate Account and, to the extent not recovered by the Company from the relevant Duplicate Account, any amounts to be refunded to the Company by the Player in respect of a Duplicate Account may be recovered by the Company directly from any other of the Player’s Accounts (including any other Duplicate Account); or

1.2.4.3. The Company may, at its entire discretion, allow usage of the Duplicate Account to be deemed valid in which case all losses and stakes placed by or for the Player through the Duplicate Account shall be retained by the Betting Company.

1.3. Slottojam.com reserves the right, at its own discretion, at any time, to void bets, to refuse to grant bonuses or promotions of any kind, to exclude any customer from any Slottojam.com bonuses, rewards or Promotions on an ongoing basis or decline to open or to close any existing customer's Account without any prior notice or any explanation whatsoever.

1.4. Verification of identity and money laundring requirements. The Player warrants that i) the name and address provided when opening his/her Account are correct; and ii) he/she is the rightful owner of the money which he/she at any time deposit in his/her Account.

1.4.1. By agreeing to the Terms and Conditions the Player authorizes the Betting Company to undertake any such verification checks from time to time as the Betting Company may require or may be required by third parties (including, but not limited to, regulatory bodies) to confirm these facts (the "Checks"). The Player agrees that from time to time, upon the Betting Company request, the he/she may be required to provide additional details in respect of any of such information that the Player has provided us, including in relation to any deposits which the Player have made into his/her Account.

1.4.2. Whilst the Betting Company is undertaking any Checks from time to time, it may restrict the Player from withdrawing funds from his/her Account and/or prevent access to all or certain parts of the Website. Please, note that the Betting Company may from time to time re-perform the Checks for regulatory, security or other business reasons. If any such restrictions cause the Player a problem, please contact Customer Services.

1.4.3. In certain circumstances the Betting Company may have to contact the Player and ask him/her to provide further information to the Betting Company directly in order to complete the Checks. For this purpose, the Betting Company will be entitled, at its sole discretion, to require that the Player provides the Betting Company picture with ID, proof of address, utility bills, bank details, bank statements and bank references, etc, as well as Microsoft Teams conference. Until such information has been provided to the Betting Company, it may prevent any activity to be undertaken by the Player in relation to the Account or the Betting Company may, where the Betting Company reasonably believe that deliberately incorrect information has been provided by the Player, keep any amount deposited on the Account following the closure of the Account by the Betting Company.

1.4.4. It may be an offence for persons under the age of 18 to make use of the Website. If the Betting Company is unable to confirm that the Player is under Age 18 then it may suspend his/her Account. If the Player is subsequently proven to have been under the Age 18 at the time he/she made any gambling or gaming transactions with the Company, then: i) The Player Account will be closed; ii) all transactions made whilst the Player was underage will be made void, and all related funds deposited by the Player will be returned by the payment method used for the deposit of such funds, wherever practicable; iii) any deposits made whilst the Player was under the Age 18 will be returned to him/her; and iv) any winnings which the Player has accrued during such time when he/she was under the Relevant Age will be forfeited (and may be deducted from the amount of any deposit returned under clause 1.7 and the Player will return to the Betting Company on demand any such funds which have been withdrawn from the Player Account.

1.5. Username, password and customer information: The Player is responsible to keep his/her personal information (e-mail, postal address, telephone numbers etc.) up to date; any changes should be reported to the Betting Company in a good time.

1.5.1. After opening an Account, the Player must take all reasonable steps to avoid disclosing (whether deliberately or accidentally) his/her username, password and/or account number to anyone else, including ensuring that up-to-date security software is downloaded onto his/her computer.

1.5.2. All transactions made where the Player’s username and password and/or account number have been entered correctly will be regarded as valid, whether or not authorized by the Player, and the Betting Company shall not be liable for any claims in the event that the Player discloses his/her username, password or account number to anyone else (whether deliberately or accidentally).

1.6. Changes to terms and conditions: The Company may need to change the Terms and Conditions from time to time for a number of reasons, including (without limitation) for commercial reasons, to comply with the law or regulations, instructions, guidance or recommendations from a regulatory body, or for customer service reasons. The Betting company has the right, without preliminary personal written notification, to make any changes to Terms and Conditions. However, the Terms of earlier placed bets remain unchanged and bets being accepted with the arrival of this date are subject to the changed rules. Where the Betting Company makes changes to the Terms and Conditions which the Betting company wish to notify the Player of, it will do so by such method of notification as the Betting Company may, on its discretion, deem to be appropriate, which may comprise:

1.6.1. email (to the email address the Player has previously provided us, if any);

1.6.2. notice on the Website; If any change is unacceptable to the Player, he/she may either cease using the Services and/or close his/her Account.

1.7. The player’s account

1.7.1. The Player’s Account is not a bank account and is therefore not insured, guaranteed, sponsored or otherwise protected by any deposit or banking insurance system or by any other similar insurance system. Any money deposited with the Betting Company in the Player’s Account shall not attract any interest.

1.7.2. The Betting Company may any time set off any positive balance on the Player Account against any amount owed by the Player (including under a Duplicate Account) to the Betting Company, including (without limitation) where the Betting Company re-settles any bets or wagers pursuant to this Terms and Conditions

1.8. The Betting Company reserves the right to cancel any bet placed on an obviously "incorrect" "line" or after the start of an event. The Betting Company reserves the right to deny or cancel any bet or to place any sort of limitation on it.

1.9. The Betting Company does not accept any responsibility on damage or losses caused by use of the site or by the contents of the site. A connection failure and other technical mistakes in communication are no reasons to change or cancel a bet if the wager has been registered in the server. The same applies to the use or misuse of the site content by any person, inability to be connected to the site, inability to use the site, delays in site functioning or data transmitting, failures in communication lines or to any mistakes, typing errors or misses in the maintenance of the site.

1.10. It is recommended that the Player may only participate in any gambling events if it is legal for him/her to do so according to the laws that apply in the jurisdiction from where the player is connecting. The Player must understand and accept that the Betting Company is unable to provide him/her any legal advice or assurances.

1.11. These rules enter into force on the 1st of March 2012 and apply to all bets made from this date on, regardless of whether or not the players know that this version had taken effect. All previous rules are considered invalid.

1.12. In the event of discrepancy between the English-language version of these Terms and Conditions and any other language version of any translation on Betting Company’s websites, the English-language version will prevail.

1.13. All bets are accepted only in accordance with these rules and are confirmation that the participant in the wager knows these rules and agrees with them completely. If the Player suspected in fraud or manipulation, as well as in case of any breach of this Terms and Conditions the Betting Company reserves the right to block the Player’s account and withheld any balance.

1.14. By making a deposit on Slottojam.com, the Player agrees to use at least once the full amount of the deposit on sport or Casino betting.* In case when players ignore this rule, Slottojam.com reserves the right to impose a fee on the player's account to cover all the deposit and withdrawal costs. If necessary, the amount requested for withdrawal will be reduced depending on the costs incurred by Slottojam.com.
* Odds and bet types are irrelevant for this regulation.

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2. Financial limitations

2.1. Minimum stake for wagering is the equivalent to 0.5 USD in the betting account currency for all events.

2.2. The maximum wagering stake for each event depends on the event and the sport. The maximum stake will be defined by the Betting Company individually for each event and wagering form and it can be changed without giving written notice. The Betting Company reserves the right to limit the maximum stake for certain events like changing the betting limits for individual clients without notice.

2.3. Maximum winnings for one client per day is limited to 100,000 USD or the equivalent in the betting account currency. A day is defined in between 00:00 GMT to 23:59 GMT.

2.4. Any payouts beyond this amount will be deducted accordingly. Events that produced a payout of 100,000 USD will be paid with odds equal to 1.00 for any pending stake of the same client including such events and concluded in the future. Example: The Client made a wager on Teams A, B, and paid 100,000 USD. If the same client made another wager on Teams A, B, C, (C team is playing the following day), then Teams A, B will be paid with odds 1.00.

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3. Payment of winnings

3.1. The Betting Company makes calculations according to the initially recognized result. Subsequent disqualifications and cancellations do not affect the calculation.

3.2. The amount of payout is equal to the bet, multiplied by the established odds.

3.3. Winnings are transferred to a player’s gaming account after bets are settled. Payments will be credited to the customer’s accounts in 1 to 3 days, depending on payment method being used.

3.4. Please, note that payouts are made to the same payment system that the player used to deposit money, where applicable.

3.5. Customers should immediately notify the Betting Company, if they notice any amounts incorrectly credited to their accounts. Otherwise all subsequent winnings directly or indirectly derived from that error will be considered invalid and should be returned to the Betting Company.

3.6. If the player’s account balance becomes negative as a result of the recalculation of incorrectly settled bets, the account will be blocked up to the time when player makes a deposit; equal or greater to the negative account balance. Otherwise the Betting Company reserves the right to suspend this account.

3.7. The Players using e-payments systems have to make sure that they are using e-wallet registered to their own name. Withdrawal requests to the e-wallets registered to other names will be declined.

3.8. All transaction fees are to be paid by a recipient and will be deducted from the amount transferred unless otherwise specified.

3.9. The Player further agrees not to make any charge-backs, reversals or otherwise cancel any deposits into his/her Account, and in any such event to refund and compensate the Betting Company for such unpaid deposits including any expenses incurred by the Betting Company in the process of collecting his/her deposit. For the avoidance of doubt the Player’s Account shall not be used by the player as a bank account and, should we become aware of deposits into and withdrawals from his/her Account without commensurate betting or gaming activity, the Betting Company reserve the right to deduct an administration charge (whether or not the Betting Company closes or suspends the account).

3.10. Payments to and from the customer accounts are processed using the following Legal Entities:

-Media Entertainment N.V., a company registered in Curacao, Company No: 108625, Emancipatie Boulvard 29 New Haven e-Zone

-New World Times S.A., Company No: 3-101-519894, Calle 2, Avenida 18, San Jose, Costa Rica, 555-1007

-INT Interactive Payments Ltd, Company No: HE 214312, 95 Makarios Av. 5th floor, Ayios Antonios, Charitini Building, 1071, Nicosia Cyprus.

-Entertainment International Malta Ltd, Company No: C43747, 2nd floor, 114 The Strand, Gzira GZR 1027 Malta

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4. Horse Racing / Dog Racing Rules

4.1. Bet Settlement

4.1.1. Bets will be settled based on the official result after weighing-in provided by the provider. A selection that does not complete the race will be considered, for settlement purposes, as having finished last. If official provider statistics are unavailable, or there is specific evidence that the official provider is incorrect, independent evidence will be used to support bet settlement.

4.2. Winner (and Each-Way) Bet

4.2.1. Bets are settled as win bets unless the "Each-Way" option is selected.

4.2.2. The minimum required number of participants for a Win bet is two (2). An Each-Way bet is equivalent to 2 times the same selected stake. It includes a stake on the "Win" option and a stake of the same amount on the "Place" option, in accordance with the advertised terms for the event. The Place part of Each-Way bets will be settled according to the following placement terms:

4.2.3. The EW part will be placed on the winner.

4.2.4. In all races, the number of participants is the number of runners present at the starting line.

4.2.5. Bets on non-runners will be void. Dead heat rules apply.

4.2.6. For fixed-odds bets, if another participant becomes a non-runner, the following deductions will apply to net winnings. The place part of Each-Way bets is then calculated based on the deducted winnings.

4.2.7. If several participants become non-runners, the total deduction will never exceed 90%.

4.2.8. Starting Price (SP) bets will be settled using the last quoted price available before the race starts.

4.3. 2/3/4 Places Bet

4.3.1. A place bet wins if the selection finishes in the first 2/3/4 places of the race, depending on the selected place-bet parameter.

4.3.2. Bets on non-runners will be void. Dead heat rules apply.

4.3.3. If other participants become non-runners, the following deductions will apply to the net winnings of the bet:

4.3.4. If several participants become non-runners, the total deduction will never exceed 90%.

4.3.5. There are cases where the Place-3/4 market is no longer available after a non-runner. For example, a bet may be placed on Place-3, but after a non-runner only Place-2 may be available. In that case, net winnings will be subject to deductions based on the Place-2 market using the table above.

4.3.6. The Place-4 market will be void if the remaining participants are 5 or fewer.

4.3.7. The Place-3 and Place-2 markets will be void if the remaining participants are 4 or fewer.

4.4. Forecast Bet

4.4.1. Forecasts are accepted for all races with 3 or more active participants and are settled as a straight forecast (selections finishing 1st and 2nd in exact order), according to the straight forecast dividend calculated by the computer. If there are fewer than 4 active participants, all forecasts for that race will be void.

4.4.2. When a client selects combination forecasts ABC and places 6 bets, they will be settled as 6 straight forecasts as follows: AB, BA, AC, CA, BC, CB.

4.4.3. If any forecast includes a non-runner, the bet will be void.

4.4.4. In races where a horse/dog finishes alone and no forecast dividend is published, the bet will be void.

4.4.5. If two or more horses/dogs finish together in 1st or 2nd place, separate dividends will be declared and paid for each winning forecast. If separate dividends are not declared, dead heat rules apply.

4.5. Tricast Bet (Horse Racing)

4.5.1. Tricast bets are accepted for handicap horse races with 6 or more declared participants and are settled as a straight tricast (selections finishing 1st, 2nd and 3rd in exact order), according to the straight tricast dividend calculated by the system. If there are fewer than 4 active participants, all tricast bets for that race will be void.

4.5.2. If a tricast includes a non-runner, the bet will be void.

4.5.3. If two or more horses/dogs finish together in 1st, 2nd or 3rd place, separate dividends will be declared and paid for each winning tricast. If separate dividends are not declared, dead heat rules apply.

4.5.4. Tricast dividends will also be available for major events, regardless of race type, depending on the provider.

4.6. Dead Heat Rules

4.6.1. When selections finish in a dead heat, the stake is divided equally by the number of such selections and paid at full odds.

4.6.2. Example 1

Market = Win. Assume a stake of 30u is placed at odds (6.0) for a return of 180u.

• A dead heat of 2 participants for first place would result in rankings: 1-2, 1-2, 3rd, 4th etc. In that case the return is 180/2 = 90u.
• A dead heat of 3 participants for first place would result in rankings: 1-3, 1-3, 1-3, 4th etc. In that case the return is 180/3 = 60u.

4.6.3. Example 2

Market = Place (3 places). Assume a stake of 30u is placed at odds (3.0) for a return of 90u.

• A dead heat of 2 participants for first place would result in rankings: 1-2, 1-2, 3rd, 4th etc. In that case the return is paid in full.
• A dead heat of 2 participants for third place would result in rankings: 1st, 2nd, 3-4, 3-4, 5th etc. In that case the return is 90/2 = 45u.
• A dead heat of 3 participants for second place would result in rankings: 1st, 2-4, 2-4, 2-4, 5th etc. In that case the return is 90 × (2/3) = 60u.

4.7. Antepost Bets (Horse Racing)

4.7.1. Antepost bets are accepted as "all in", regardless of whether the horse runs or not. The selection will be void if the race is abandoned, if a horse is balloted out, if the race venue changes, or if the horse had been withdrawn from the race at the time the bet was accepted.

4.8. Postponed/Rescheduled Races

4.8.1. If a race is postponed or rescheduled to later the same day (based on the date and time at the event venue) and final declarations remain valid, bets remain valid. However, bets on the race will be void if:

• The race is abandoned.
• The race is officially declared void.
• The race has only one participant (walkover).
• Race conditions change after bet validation.
• The track changes.
• The race surface changes (e.g. from turf to dirt/all weather or vice versa).
• The race is rescheduled to another date (based on the date and time at the event venue).

4.9. Race Reruns

4.9.1. If a false start or similar event results in the race being rerun, starting lines will not be considered and bets will be refunded on horses/dogs that do not take part in the second race. Refunds on remaining horses/dogs are subject to price deductions. The number of participants in the second race is considered to be the number of entrants.

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5. Complaints and Dispute Resolution

5.1. Our aim is to give the best customer experience in the industry; therefore, we hope that you should have no complaints. However, if You have any complaints about the Service(s), please contact the Customer Services department in the first instance by emailing support@slottojam.com. You are free to contact our customer service team according to the instructions found on the Website to give us any complaints regarding our services. For your convenience a Complains form is also available at this link.

5.2. The Customer Support Department will do its best to provide the customer with a reply or solution within 48 hours from the customer’s query or complaint. In any case, however, the outcome of the complaint will be communicated within a maximum of four (4) weeks from receipt of the complaint. In exceptional circumstances wherein we feel that adequate resolution of the complaint requires further investigation, The Company may extend the timeframe by a further four (4) weeks. We shall inform you about this delay within the first ten (10) days of receipt of the complaint. In that case, we will also inform you about the process, and possibly also put forward the necessary requests as deemed necessary.

Notwithstanding the above, complaints related to responsible gaming shall be prioritized due to potential impacts on player well-being. Within two (2) business days of receiving the complaint, the Company will confirm receipt in writing, explain how the complaint will be processed, and provide notice of the average timeline for resolution. The Company shall use its best efforts to resolve such complaints within five (5) business days. If further time is reasonably needed to reach an informed decision, the player will be notified, provided that such delay shall not exceed two (2) weeks. In cases where a delay is caused by the player's lack of response or cooperation, the Company may extend the resolution period by an additional two (2) weeks.

5.3. In order for us to deal with your complaint quickly and efficiently, please provide us with clear information about your identity as well as all relevant details giving rise to the issue. We will use best efforts to promptly resolve a reported matter and reach an amicable settlement. When talking to us, contacting us will not make statements which: Are sexually explicit or grossly offensive; Use derogatory terms and/or incites hatred; Are abusive, defamatory, or otherwise harasses, threatens, or causes distress or inconvenience to our support agents. Racism, swearing words, expression with intent of aggressiveness and criminal offends; We record or keep copies of all communications that you have with our support agents.

5.4. Any suspicious chats will be reported to the responsible authority.

5.5. Complaints are handled in the support department and escalated in the organization of the Casino in the case that support personnel did not solve the case immediately. You shall be informed about the state of the complaint to a reasonable level.

5.6. The Casino is to acknowledge a complaint started by the account holder only. It is forbidden to, and therefore you cannot assign, transfer, sell, trade etc. hand over or sell your complaint to the third party. Casino will dismiss the complaint if the matter is handed over to be conducted by the third party and not the original account owner.

5.7. In the event of any dispute, you agree that the server logs and records shall act as the final authority in determining the outcome of any claim. You agree that in the unlikely event of a disagreement between the result that appears on your screen and the game server, the result that was logged on the game server will prevail, and you acknowledge and agree that our records will be the final authority in determining the terms and circumstances of your participation in the relevant online gaming activity and the results of this participation.

5.8. When we wish to contact you regarding such a dispute, we will do so by using any of the contact details provided in your Player Account.

5.9. If the client believes that his complaint has not been handled satisfactorily and would like to appeal against The Company’s handling of the complaint, player - he/she may refer the dispute to the Designated Alternative Dispute Resolution (ADR) entity (also referred to as ‘the ADR’). The ADR will examine the circumstances of the dispute to decide the outcome thereof. The designated ADR entity provides impartial ADR services for disputes that have arisen between players and The Company, as the B2C operator and Licensee in this case. The ADR has been authorized by the Curacao Gaming Authority (CGA). To avail oneself of this service, the player will need to adhere to the following guidelines:

5.9.1. the player needs to first ensure that he/she has tried to resolve the dispute via The Company’s internal complaints procedure (as per sections above). It is only once this attempt has not been fruitful that the ADR entity will take into consideration any ADR dispute form submitted by a player;

5.9.2. players may only resort to assistance from the ADR if the dispute is not being or has not been handled by another ADR service provider, regulator, or court. The ADR reserves the right to refuse any submission for review of a dispute if it deems the latter to have been submitted to a third party, or if it considers such request to be frivolous, vexatious, or does not relate to the outcome of a gambling transaction (example, betting result, application of bonus offers, misleading terms and conditions, or account management). It may also refuse to consider the dispute if in doing so, the effective operation of the ADR would have been seriously impaired, or if it feels that either of the parties has attempted to intimidate, threaten or exert undue external pressure on the ADR process. A reply informing the parties that the ADR’s refusal to deal with the dispute will be provided within three (3) weeks of submission of request;

5.9.3. Once a complaint is escalated to the designated ADR entity, all further communication related to the matter shall be handled through the ADR provider. The Company will fully cooperate with the ADR provider throughout the process.

5.9.4. Once the Designated ADR tackles the dispute, the ADR’s outcome is considered to be a binding decision vis-à-vis both the player and The Company. This therefore means that players may only seek further legal and judicial recourse in regards to matters allowed by applicable law. Such circumstances usually include, for instance, situations where the ADR has acted in a serious manner contrary to the rules of impartiality and equity according to law and such action has thereby prejudiced the player’s rights. It is however being made clear that the procedure before an ADR entity does not restrict the player’s right to bring proceedings against The Company in any court of competent jurisdiction;

5.9.5. With the exception of when a claim falls outside the competence of the jurisdiction of the Small Claims Tribunal in Curacao, The Company may offer the player recourse to a form of non-binding dispute resolution, including mediation. At that stage, the player would also need to be informed of the necessary recourse to obtain a binding decision. For the purposes of clarity, claims of more than € 5,000 or any other currency equal approximately to the 5,000 EUR., fall outside the competence of the jurisdiction of the Small Claims Tribunal in Curacao.

5.9.6. Once ADR process is completed it cannot be recommenced by either the player or the operator with another different ADR entity. The completed process considers as binding closed and finished. In the event that the player drops out of the ADR process (but it has already begun) – it should be noted the player should not have the right to resurface the dispute in the future and it is closed for same case of complaint.

5.9.7. submission of a request for assistance from the ADR is to be submitted within 6 (six) months from the conclusion of The Company’s review of the complaint;

5.9.8. Submissions to the ADR are to take place by means of an e-mail to: : CADRE (Curacao Alternative Dispute Resolution Entity)

Website: https://cadre.online/

Address: 39 Scharlooweg, Willemstad, Curaçao

For filling file a claim/complaint(s) please visit ADR – CADRE website https://cadre.online/file-a-claim-international/ or you could contact the team directly via contact form.

5.10. The Curacao Gaming Authority (CGA) is Authority – Licensor in Curacao and the CGA will not resolve and or make any decision on any complaints regarding gambling – related transactions, matters etc., on Casino website(s). The CGA is not a judgement Court either or a Commission for private laws and data protection body.

5.11. Only inadequately handled cases - complaints, the decisions made by the operator and/or ADR, provider will be reviewing and/or overturning by the CGA as subjects matter. Notwithstanding of the above the Casino is not restricting the player’s ability to contact the CGA directly regarding matters including but not limited to malpractice, breach of license conditions or whistleblowing matter, also decision for initiating a civil or any kind of law suit whatsoever. CGA does not mediate in individual disputes it will use the information to support its supervisory and enforcement actions as Licensor and Authority body ad hoc.

For avoidance of doubt, the Casino will bear all costs of the ADR process of complaints.

5.12. Fairness & RNG Testing Methods

The company supports a Fair Play Policy and does not influence on the course or the final result of the game.

You accept the outcomes of all games. You are aware and agree that:

5.12.1. The Company does not use software that enables it to interfere with game algorithms and does in no way affect the probability of winning.

5.12.2. The Website contains exclusively original game content from licensed providers who are certified in gaming software and possess their own random number generators which have been verified by independent laboratories to exclude any possible manipulation.

5.12.3. In the event that there is inconsistency between the game outcomes on your computer and on our server, the results on our server shall be deemed final and incontestable. We shall use your contact information in the event that we need to contact you in relation to a dispute.

5.12.4. Your account balance is the amount stored currently on the Company's server, even if it is different from the amount displayed on your screen. This principle shall be deemed final and incontestable. All amounts lost as a result of human or technical error are not subject to recovery.

5.13. The original text of these Terms is written in the English language. All interpretations thereof shall be based on the original English text. In the situation that these Terms or other related materials have been translated into other languages, the English version of the Terms shall prevail.

5.14. Repudiation

If the Company fails to ensure that you comply with the legal requirements, or if the Company is unable to use the rights or legal remedies that it is entitled to, this will in no way constitute a waiver of these rights or remedies and will not exempt you from fulfilling your obligations. The Company’s refusal to fulfil the obligations specified in these Terms shall not have legal force if it has not been sent to you in writing in accordance with the aforesaid.

5.15. Severability

If some of the provisions of these Terms become invalid, illegal, or lose legal force, these provisions shall be taken out of the context of the remaining provisions, conditions, and formulations that will, in their turn, remain effective as set forth by law. In this case, those provisions of the Terms that have been rendered invalid or unenforceable must be altered pursuant to the applicable law in order to convey our original objectives as accurately as possible.

5.16. Legislation and jurisdiction

These Terms shall be governed by and construed in accordance with the law of Curaçao. You understand that the courts of Curaçao have the exclusive (single) right of jurisdiction when settling all disputes (including compensation claims and counterclaims) that may arise in connection with the emergence, lawfulness, results, interpretations, or effects of the legal relations established by these Terms or arising therefrom.

5.17. The player has the right to make a complaint regarding any part of their relationship with the operator, or any incident related to their participation in a game of chance. This includes (but is not limited to):

5.17.1. Deposit issues

5.17.2. Withdrawal issues

5.17.3. Bonus terms and conditions

5.17.4. Account closures or restrictions

5.17.5. Alleged errors or unfairness in game outcomes

5.17.6. Responsible gaming issues

5.17.7. Treatment of player balances

5.17.8. KYC and Verification

5.17.9. Data Protection

5.17.10. Technical or Software issues

5.17.11. AML concerns

5.17.12. Issues with minors

5.17.13. Fraudulent games

5.17.14. Fraudulent practices

5.17.15. License or regulation

5.17.16. Unfair terms and conditions

5.18. Force majeure

The Company shall not be responsible for a failure or delay in the performance of its obligations under these Terms as a result of force majeure, including natural disasters, war, civil unrest, interruptions in public communication networks or services, industrial disputes, DDoS attacks, and similar Internet attacks that can produce adverse effects (“Force Majeure“).

The Company’s activities shall be suspended for the duration of the Force Majeure circumstances. During this period, the performance of the Company’s obligations will be subject to delay. We will take all possible measures to mitigate the effects of the Force Majeure and/or undertake to attempt to fulfil our obligations despite the Force Majeure.

If you breach any of the provisions relating to the chat facility, we may remove the chat room or immediately close Your Account. If we do, we shall refund any funds which may be in Your Account over and above any amount which may be owed to us (if any).

We will not be liable if damage arises out of such chat functionality. You agree to compensate us against any damage arising out of your illegal, unlawful, or inappropriate conduct or arise out of violation of these chat rules.

We strongly recommend printing a copy of the current Terms and Conditions and storing it in a safe place!